Support: 4 Ways to Reach Us

You can contact J3 Point-of-Sale for support in the following ways:

1. Use J3 ChatBox over the Internet

It works much like Windows Messenger. This service is generally available from 9:00 AM through 5:00 PM, Monday through Friday. It is best to first call our support line at 1-877-445-7877. When you click the button below, type in your name, store name, and your question. Within a couple of minutes, we will be on-line with you.

We can also, with your permission, access your desktop to resolve any questions you might have about your problem. To do so, please select a support team member to contact:

Support Representative 1

Support Representative 2

Support Representative 3

Support Representative 4

2. Email Our Support Team

You can email us for support at support@j3pos.biz.

3. Call Us Toll-Free

You can call our Toll Free Support Line 1-877-445-7877.

4. Fax Us

You can fill out a Support Request Form and fax it to 1-419-562-7750.

J3 Point-of-Sale support vs. other POS software companies.

Many software companies charge maintenance fees and support fees for your software. These fees usually amount to several hundreds of dollars a month and thousands of dollars every year.
With J3's License / Support / Maintenance / Upgrade Package, maintenance and support fees are kept at a minimum because all of our clients run on the same software version rather than multiple versions of our product. This guarantees that your software will be the most up-to-date version that we produce.

In the J3 Point-of-Sale Maintenance Agreement, you receive all upgrades to the POS software as part of your support charge. The Maintenance option can be chosen monthly, quarterly, semi-annually, or annually. The fee includes support on all J3's Point-of-Sale Software.

 

sales@j3pos.biz